At the beginning it was easy for us to reply nearly immediately to queries, however we have grown A LOT and we receive dozens upon dozens of emails and messages everyday, we try very hard to respond to all as quick as we can, we do ask that you give us up to 5 business days to respond.
Sending us multiple messages on multiple platforms does not speed up the process, it actually slows us down.
Add to my "TBI Collector Crate" - Add to your existing orders and ship for free when there is 4 or more items stored.
Sendle shipping - $10.95 Flat Rate Australia Wide, select this option if you have 4 or less items. - Please Note that Sendle does NOT ship to PO Boxes, Parcel Lockers or Parcel Collect services, please select the PO Box Surcharge or AusPost options.
AusPost Regular with signature - $17.95 Flat Rate Australia Wide, this method includes a handling fee of $4.00
PO BOX SURCHARGE - same as above
*Please note that AusPost/PO BOX orders are only shipped when we can get a chance to visit the post office, this is usually on a Saturday. Expect much longer delays using this method.
We process and ship Pre-Order stock in numeric order. We work very hard to try and get all out promptly, responding to emails and messages do slow us down, so we do ask for patience and understanding when new items get released.
Once you receive the shipping email from Oxipay, that means your order has been pre-approved by Toybot Importz, and that we are processing your order, for Pre-Orders please refer to the estimated arrival, it in no way means your order has been shipped. You will receive a tracking email directly from Toybot Importz. This is the only email that confirms your item is on its way.
Our Pre-Orders close once we have sold out of our Allocated stock.
Moving forward you may notice some Pre-Orders selling out quicker, this is because we will be lowering the quantities that we order, we have found that the quality of our service is being affected due to the massive amount of stock sold.